Geneva city centre
Paying for a private transfer from Geneva Airport is simple: you see a fixed price per vehicle, pay online through a secure Stripe checkout and receive an instant e-mail confirmation. Plans change, though, and many travellers want to know exactly how payment works and what happens when a date, an address or the number of passengers changes. This guide answers the questions we hear most often, one by one.
Do you accept Apple Pay, Google Pay or PayPal?
Apple Pay and Google Pay are both accepted, so you can pay with the card already stored on your phone or computer without typing in the card number. PayPal, however, is not among the payment methods offered in the booking form. If PayPal is the only option you can use, contact the team before booking by phone or WhatsApp on +41 78 346 56 77 or at contact@airportstransfers.ch, and we will tell you what is possible for your transfer.
The methods available in the online checkout are:
- Credit and debit cards, processed by Stripe
- Apple Pay on compatible iPhone, iPad and Mac devices
- Google Pay on compatible Android devices and browsers
Is my card charged as soon as I book?
Yes. Payment is made online at the moment of booking, through the secure Stripe checkout. You review the route, date, vehicle and fixed price per vehicle first, and only then confirm. As soon as the payment is accepted, the booking is registered and the confirmation e-mail is sent to you.
Nothing more is collected on the day. Your chauffeur does not ask for cash or a card at pick-up, and even if your flight lands late, you do not receive an extra bill for the wait, because waiting caused by a late flight is included. If you travel for work and need the payment in your company's name, mention it when booking: invoices for companies are available.
Do I need to pay a deposit for a ski season booking?
No separate deposit system applies in winter. Bookings work the same way all year: you see the fixed price per vehicle in the booking form and pay it online when you book, with an instant e-mail confirmation. There is no balance to settle on arrival at your chalet or hotel.
What matters more in ski season is to book early and to describe your group precisely. Declare skis and snowboards at booking and request child seats or boosters, so that the right vehicle is assigned, for example a Mercedes V-Class for up to 7 passengers with skis. For a large group or a special arrangement, such as several vehicles on different flights, write to contact@airportstransfers.ch.
Can I book my transfer by WhatsApp?
Yes, and it is particularly useful for last-minute requests. The usual way to book is the online form, open up to 12 hours before pick-up, where you see the price instantly and pay straight away. For a transfer within the next 12 hours, or if you simply prefer to arrange things in a message, write to us on WhatsApp at +41 78 346 56 77, available 24/7. To get a quick answer, send everything in one message:
- pick-up and drop-off addresses, or flight number for an airport pick-up
- date and time
- number of passengers, including children and the seats they need
- number of suitcases, plus any skis, snowboards or bulky items
The team then confirms availability and the fixed price per vehicle.
How do I change the date of my transfer?
Contact the team as soon as you know your new travel plans, by phone or WhatsApp on +41 78 346 56 77 or by e-mail at contact@airportstransfers.ch. The process is straightforward:
- Quote your booking number from the confirmation e-mail.
- Give the new date and pick-up time, and the new flight number if your flight has changed.
- Wait for our reply confirming the updated booking.
Note the difference between a new date and a delay. If your flight is simply late on the same day, you do not need to change anything: we track your flight and the chauffeur adjusts to the actual landing time. If you move to another flight or another day, however, we need to be told, because flight tracking follows only the flight number you gave us.
Can I change my pick-up address after booking?
Yes. Send the new address with your booking number by phone, WhatsApp or e-mail. Give the full address, the name of the hotel, residence or chalet, and any useful access details such as a gate code or the best place to stop. The more precise the information, the easier the pick-up, especially in the narrow streets of the Old Town or on mountain roads.
If the new address is in the same area, we simply update the booking. If it moves the journey to another town or resort, the route changes, so the team will confirm the updated fixed price with you before anything is changed.
Can I add a passenger after booking?
Yes. Contact us with your booking number and the new number of passengers and pieces of luggage. As long as the vehicle you booked has room, we simply update the booking. If the extra person or luggage needs a larger vehicle, we tell you the new fixed price before anything changes. The capacities are:
| Vehicle | Passengers | Luggage |
|---|---|---|
| Mercedes E-Class | 3 | 3 bags |
| Mercedes S-Class (VIP) | 3 | 2 bags |
| Mercedes V-Class | 7 | 10 bags, skis |
| Mercedes Sprinter | up to 16 | group luggage |
Remember that children count as passengers and may need a child seat or booster, which we provide on request.
What is your cancellation policy?
The cancellation conditions are displayed during the online booking, before you pay, so you can read the conditions that apply to your specific transfer before you commit. If you need to cancel, contact us as soon as possible by phone or WhatsApp on +41 78 346 56 77 or at contact@airportstransfers.ch, quoting your booking number. The earlier you tell us, the easier it is to adjust your plans, and if your flight has been cancelled, let us know straight away so we can look at a new pick-up time with you.
How to book
Enter your pick-up and drop-off points in the online booking form, up to 12 hours before pick-up, and the fixed price per vehicle is shown instantly. Choose your vehicle, declare luggage, skis and child seats, then pay by card, Apple Pay or Google Pay. Your confirmation arrives by e-mail at once, and on arrival your chauffeur welcomes you with a name board in the arrivals hall.
