Geneva city centre
Most questions we receive before a transfer are not about the drive itself but about the booking: when you pay, which payment methods work, what to do if you made a mistake and how to cancel. This guide answers them one by one for transfers from and to Geneva Airport, so you know exactly what happens between your booking and the moment your chauffeur meets you.
Do I have to pay the full amount in advance?
Yes. When you book online, the transfer is paid in full at the time of booking. Before you confirm anything, the booking form shows the fixed price for the vehicle you have chosen, so you know the total from the start. The price is per vehicle, not per person, and it does not change with traffic, snow on the roads or a late landing: waiting caused by a delayed flight is already included.
Paying in advance has a practical benefit on the day of travel. There is nothing to settle with the chauffeur, no need to look for cash after a long flight and no discussion about the fare at the end of the drive. You simply follow the name board, load your luggage and go.
Can I get a full refund if I cancel 24 hours before?
Cancellation terms depend on how far ahead you cancel, and they are shown in the conditions when you book. Please check them before paying and keep your confirmation, which sums up your booking. We do not want to promise a refund level here that might not match your booking, so the safest approach is simple: if your plans change, contact us as early as possible by phone or WhatsApp on +41 78 346 56 77 or at contact@airportstransfers.ch, quoting your booking, and we will confirm exactly what applies to your transfer.
Before you cancel, ask yourself whether a change would do. Moving the date or time, or switching from an outbound to a return trip, is often possible and may suit you better than cancelling outright.
What happens if I booked the wrong date?
It happens more often than you think, especially with night flights that land after midnight. Contact us as soon as you notice the mistake, by phone or WhatsApp on +41 78 346 56 77 or by e-mail at contact@airportstransfers.ch. Give us your booking details together with the correct date, time and flight number, and we will update your transfer so the chauffeur is there on the right day.
The sooner you tell us, the easier the change, particularly in busy periods such as winter Saturdays. To avoid the problem in the first place, check your e-mail confirmation as soon as it arrives: date, pick-up time, addresses, number of passengers and luggage should all match your plans.
Can I pay by bank transfer?
Online bookings are paid securely at the time of booking through Stripe, by credit or debit card, Apple Pay or Google Pay. Your confirmation then arrives instantly by e-mail. A classic bank transfer is not part of the online booking process.
Companies that book transfers for employees or guests can receive an invoice for their transfers. If you need a different payment arrangement, for example for a group or a recurring corporate need, please write to contact@airportstransfers.ch before booking so we can confirm what is possible for you.
Can I pay the driver in cash?
Transfers are paid online when you book, on the secure Stripe payment page. Because the fixed price per vehicle is settled in advance and your confirmation arrives straight away, there is nothing to pay the chauffeur on the day, in cash or otherwise.
If you cannot pay online, for example for a last-minute trip or because a card is not available to you, call or send a WhatsApp message to +41 78 346 56 77. We will tell you which options are possible for your situation.
Do I need to give my flight number when booking?
Yes, please do. Your flight number is what lets us track your flight in real time. If you land early, late or after a long holding pattern, the chauffeur adapts to the actual arrival time, and waiting caused by a late flight is included in the price. Without the flight number we only know the time you entered in the form.
Enter it in the booking form along with the other pick-up details. If you do not have it yet, or if the airline changes your flight after you have booked, send the new number to us by phone or WhatsApp at +41 78 346 56 77 or by e-mail at contact@airportstransfers.ch. For a departure transfer, the flight number also helps us check that your pick-up time leaves enough margin.
Do you send a reminder before the transfer?
Your booking confirmation is sent instantly by e-mail, with the date, time, route and vehicle. Keep it handy, on your phone or printed, because it contains everything you need on the day of travel. We do not promise a separate reminder for every transfer.
If you would like to be reminded, or simply want to double-check your details a few days before you travel, contact us by phone or WhatsApp at +41 78 346 56 77 or by e-mail at contact@airportstransfers.ch. A quick check is also a good idea if your flight times have changed since you booked.
How do I cancel my booking?
To cancel, contact us directly, quoting your booking details:
- By e-mail at contact@airportstransfers.ch, which gives you a written trace of your request.
- By phone or WhatsApp on +41 78 346 56 77, the fastest option when your transfer is close.
Give the name on the booking, the date and the route so we can find it immediately. The cancellation terms shown when you booked apply, and the earlier you contact us, the more options you usually have. If you are cancelling because a flight was cancelled or moved, tell us: rescheduling the transfer may be the better solution.
Can I book a transfer for tonight?
Online booking is open up to 12 hours before pick-up. If your transfer is tonight and that window has passed, call us or send a WhatsApp message on +41 78 346 56 77. We operate 24/7 and will check right away whether a chauffeur and a suitable vehicle are available.
To speed things up, have the following ready:
- Your pick-up address and destination.
- The pick-up time and, for an airport pick-up, your flight number.
- The number of passengers and pieces of luggage, plus any skis or child seats.
Once the transfer is confirmed, you receive the details by e-mail, just as with an online booking.
How to book
Enter your pick-up point, destination, date and number of passengers in the online booking form. The fixed price per vehicle is shown instantly, before payment, for each vehicle from the Mercedes E-Class to the V-Class van. Add your flight number, child seats or skis, pay by card, Apple Pay or Google Pay, and receive your confirmation by e-mail. On arrival, your chauffeur waits for you in the arrivals hall with a name board.
