Most changes to a transfer booking are straightforward if you contact the company early, quote your booking reference and give the new details clearly. New flight numbers, different times or extra luggage are routine. Cancellations and late changes are governed by the booking terms, which differ between companies, so it is worth reading them before you travel. AirportsTransfers.ch can be reached 24/7 by phone and WhatsApp for any amendment.
- Contact early: the sooner a change is known, the easier it is to arrange
- Quote your reference: it identifies your booking immediately
- Give complete details: new flight, date, time, passengers or luggage
- Get it confirmed: ask for an updated confirmation after any change
- Read the terms: notice periods and conditions for cancellations vary
Common types of change
Travel plans shift for many reasons, and transfer companies deal with amendments every day. The most frequent are a new flight number or arrival time after an airline schedule change, a different date, an additional passenger, extra luggage such as a snowboard added at the last minute, a change of drop-off address, or adding child seats. Some changes are simple updates to the booking; others, such as a significantly larger group or more skis, may require a different vehicle and therefore a different price.
What details to provide
When you request a change, include everything needed to update the booking in one message. Quote the booking reference and the lead passenger's name. State exactly what changes and what stays the same: for example, 'new flight EZS1234 landing at 18:40 on the same date, same passengers, plus one extra ski bag'. For address changes, give the full new address, including the chalet or building name and the village. If the number of passengers or bags rises, mention it explicitly so the team can check the vehicle still fits.
Written messages, by email or WhatsApp, have the advantage of leaving a record of what was requested. If you call, it can help to follow up with a short written note.
Once the change is processed, compare the updated confirmation with your request line by line. Pay particular attention to dates around midnight, the luggage count and the vehicle category, because these are the details that most often cause problems on the day. If you have both an arrival and a return booked, make clear which leg the change applies to; a new outbound flight does not automatically alter your return pick-up, and vice versa.
Changes on the day
Sometimes plans change after you have set off. If your flight is delayed, you usually need to do nothing, because the driver tracks it. If the flight is cancelled, rerouted or diverted to another airport, contact the company as soon as you know your new plan. If you want to change your destination after landing, discuss it with the driver or the office; a different route may change the price, so agree it before setting off.
For departures, call as early as possible if you need a different pick-up time, for example because your flight has been moved. A driver may already be on the way to you.
Cancellations
If you no longer need the transfer, cancel it formally rather than simply not turning up. The booking terms explain the notice required and any conditions that apply. These rules exist because a transfer reserves a vehicle and a driver for your journey, often turning away other requests for that time slot, particularly on busy winter weekends. Travel insurance may cover cancellation costs in some circumstances, so check your policy if your trip is called off.
If only part of your party cancels, for instance two guests drop out of a group of seven, the booking may still need adjusting. A smaller group might fit in a smaller vehicle, while a larger vehicle already reserved remains available for those who are still travelling. Tell the company what has changed and let them advise on the best arrangement.
Why reading the terms matters
Booking terms are not the most exciting part of planning a trip, but they answer the questions you will have if plans change: how much notice is needed, how amendments are confirmed, how refunds are handled and what happens with no-shows. Reading them at booking takes a few minutes and avoids misunderstandings later. If something is unclear, ask before you pay rather than after.
Making changes with AirportsTransfers.ch
To amend a booking, contact the team on +41 78 346 56 77 by phone or WhatsApp at any hour, quoting your reference and the new details, and wait for an updated confirmation. New bookings are made online with the fixed price per vehicle shown before paying by card, Apple Pay or Google Pay. Every airport collection includes meet-and-greet with a name sign and flight tracking, and skis declared at booking and child seats requested in advance are taken care of. Companies can request invoices for business travel.
