Geneva city centre
Arriving at Geneva Airport raises many practical questions: where the driver waits, what happens if your flight is late, which terminal you use and whether you need to find a pick-up zone. This guide answers the questions our customers ask most often about arrivals and departures. In short: your chauffeur tracks your flight, waits for you inside the arrivals hall with a name board and takes care of the rest.
How long will the driver wait for me after my flight lands?
Your chauffeur's schedule is based on the real landing time of your flight, not on the time printed on your ticket. Because we track your flight number, an early or late arrival is followed automatically, and waiting caused by a late flight is included in the fixed price. After landing, the chauffeur waits in the arrivals hall while you go through passport control and collect your bags.
If something unusual holds you up after landing, such as lost luggage, a long queue at customs or a missed connection, call or WhatsApp +41 78 346 56 77 (24/7) so the team knows where you are. For specific waiting conditions beyond a flight delay, ask the team when you book.
Is there a pick-up zone for private cars outside arrivals?
With a private transfer you do not need to look for one. Your chauffeur meets you inside the arrivals hall with a board showing your name, helps with your luggage and walks with you to the vehicle parked nearby. Just indicate when booking whether you arrive in the Swiss or the French sector. If you cannot see your driver, call or WhatsApp +41 78 346 56 77.
Which terminal or sector will my flight arrive at in Geneva?
Most flights to Geneva arrive in the Swiss sector of the airport, and that is where your chauffeur waits for you by default. If you need to leave through the French sector, for example to continue into France, tell us when booking and the chauffeur will meet you on that side. Your airline can confirm where your flight arrives, and we track your flight number so the chauffeur knows exactly when you land.
Is Terminal 2 at Geneva Airport still used?
Which terminal or arrivals area your flight uses is decided by the airport and your airline, so check your ticket or ask the airline for that detail. For your transfer it changes nothing on your side: give your flight number at booking, we follow the flight and your chauffeur meets you with a name board in the arrivals hall where you come out. If you have a doubt on the day, call or WhatsApp +41 78 346 56 77 and the team will coordinate with the chauffeur.
Will the driver help me with my bags?
Yes. Helping with luggage is part of the service: your chauffeur takes your bags from the arrivals hall to the vehicle, loads them and unloads them at your destination. To make sure everything fits, choose the right vehicle when booking:
- Mercedes E-Class: up to 3 passengers and 3 bags.
- Mercedes S-Class: up to 3 passengers and 2 bags, VIP comfort.
- Mercedes V-Class: up to 7 passengers and 10 bags, with room for skis.
- Mercedes Sprinter: groups of up to 16 passengers.
Declare skis, snowboards or unusually large items at booking so the vehicle is planned accordingly.
Can you pick me up from a hotel near Geneva Airport?
Yes. Our transfers run door to door, so the pick-up address can be any hotel, home or office, including the hotels close to the airport. Enter the hotel name or address in the booking form, together with your pick-up time. The chauffeur comes to the hotel entrance and drives you to your destination, whether that is the airport, the city centre or a resort in the Alps. Online booking is possible up to 12 hours before pick-up; for anything later, call or WhatsApp +41 78 346 56 77.
Is there free Wi-Fi at the airport so I can contact my driver?
Wi-Fi in the terminal is provided by the airport, not by us, so it is best not to rely on it. In most cases you will not need to contact anyone: we track your flight and your chauffeur waits in the arrivals hall with a name board, even if you are late. Before travelling, save our 24/7 number +41 78 346 56 77 (phone and WhatsApp) and keep your e-mail confirmation at hand. If you cannot find your chauffeur, call or message that number as soon as you have a connection.
Is it better to fly into Geneva or Lyon for the Alps?
It depends on your resort and on your flights. From Geneva Airport many Alpine resorts are within easy reach by road:
| Resort | Approximate drive from Geneva Airport |
|---|---|
| Chamonix | about 1 h 15 |
| Megève | about 1 h 10 |
| Morzine | about 1 h 15 |
| Verbier | about 2 h |
| Courchevel | about 2 h 15 |
| Val Thorens | about 2 h 30 |
| Zermatt (Täsch) | about 3 h 15 |
We drive door to door from Geneva Airport to your chalet or hotel, with flight tracking and meet and greet. Compare these times with your flight options, schedules and fares to choose the airport that suits your trip.
Can the driver meet me at the train station inside Geneva Airport?
Our standard meeting point is the arrivals hall, where your chauffeur waits with a name board after you clear customs. If you are arriving at the airport by train instead, mention it in the booking notes with your train time and we will confirm a suitable meeting point. You can also simply enter the airport as the pick-up address and call or WhatsApp +41 78 346 56 77 when you arrive, so the chauffeur knows where you are.
Can cars stop in front of departures at Geneva Airport?
Traffic and stopping rules in front of the terminal are set by the airport. You do not need to worry about them: your chauffeur knows the drop-off arrangements at Geneva Airport, brings you as close as allowed to the departures area and helps unload your luggage. If you have reduced mobility, a lot of luggage or a flight from the French sector, mention it at booking so the drop-off is planned accordingly. Your pick-up time is set from your flight details.
Is Geneva Airport busy on Saturdays in winter?
Winter Saturdays are typically the busiest days, as many ski holidays start and end then. Expect more people at arrivals and slower roads towards the Alps. Your chauffeur tracks your flight and waits in the arrivals hall with a name board, and waiting caused by a late flight is included. Book early for Saturdays in the ski season, declare skis at booking and allow extra time for your return flight.
How to book
Book your transfer online in a few minutes: enter your pick-up address or flight number and your destination, and the fixed price per vehicle is shown instantly, before payment. Pay by card, Apple Pay or Google Pay and receive your confirmation by e-mail straight away. On the day, your chauffeur tracks your flight and meets you in the arrivals hall with a name board.
