Before booking any airport transfer, ask what the price includes, what happens if your flight is late, whether your luggage and skis fit, and what the cancellation terms are. Those answers matter whether you are going 45 minutes to Lausanne or 2 h 15 to Courchevel. The ten questions below cover the checks that avoid surprises, and AirportsTransfers.ch answers each of them before you pay.
- Price: fixed or variable, per vehicle or per person?
- Delays: is waiting included if the flight is late?
- Space: does the vehicle fit your passengers, bags and skis?
- Family needs: are child seats available and booked?
- Terms: how do payment, changes and cancellation work?
Questions about price
1. Is the price fixed, and is it per vehicle or per person? A fixed price per vehicle means you know the total before you travel, and it does not change with traffic. Per-person pricing can look cheaper for one traveller but rises quickly for a family or group. Make sure the figure you see is the one you will pay.
2. What exactly does the price include? Check whether tolls, waiting time, luggage, skis and child seats are covered or charged separately. A clear quote lists the journey, vehicle and any extras you have added. If you are unsure, ask before paying rather than at the kerb.
It also helps to compare quotes on the same basis. A low headline price for a shared shuttle, which stops at several hotels and may wait for other flights, is not directly comparable with a private vehicle that leaves when you arrive and drives straight to your door. Decide which service you need first, then compare.
3. How do I pay, and is it secure? Secure online payment by card or mobile wallet is convenient and leaves a clear record. If you need an invoice for your company, ask at this stage.
Questions about delays and meeting
4. What happens if my flight is delayed? This is the most important question for any airport pickup. A service that tracks flights adjusts the pickup time automatically, and waiting should be included if the plane lands late. Ask what happens if a flight is cancelled or diverted, too.
5. Where and how will I meet the driver? A meet and greet in the arrivals hall with a name sign is the easiest arrangement, especially for first-time visitors to Geneva Airport. Make sure you know the meeting point and have a phone number to call.
6. Can I reach the company at any time? Early-morning and late-night flights are common. A contact number that answers around the clock, ideally with messaging too, matters when plans change.
Questions about space and comfort
7. Will my luggage and equipment fit? Give the exact number of passengers, suitcases and any skis, snowboards, bikes or buggies. As a guide, a business sedan typically suits three passengers with three bags, while a seven-seat van carries a family with luggage and skis. Underestimating luggage is the commonest mistake.
Comfort matters too on longer drives. If you are heading to a resort two or three hours away, ask whether a short break can be planned on the way, and mention anyone prone to motion sickness so the chauffeur can drive accordingly on mountain bends. Passengers with reduced mobility should describe their needs, such as a folding wheelchair or help with steps, so the right vehicle is chosen.
8. Are child seats available? If you are travelling with young children, ask for the right seats at booking, with the children's ages, so they are installed before you arrive.
Questions about terms and the return
9. What are the change and cancellation terms? Read them before paying. Plans change, flights move, and knowing how amendments and cancellations work saves stress later. Check how much notice is needed and how to make a change.
10. Can I book the return journey now? Booking both legs together means one less task during your trip and guarantees a vehicle on busy departure days, such as ski-season Saturdays. Confirm the pickup address and allow enough time for check-in.
A few extra checks are worth adding for particular trips: whether a shopping stop can be arranged on the way to a chalet, whether the route crosses the border into France or Italy so that everyone carries the right documents, and whether the company can provide a chauffeur by the hour for days with several appointments.
How AirportsTransfers.ch answers these questions
The price is fixed per vehicle and shown before you pay securely online by card, Apple Pay or Google Pay. Chauffeurs track your flight, meet you in arrivals with a name sign and wait if you land late. Vehicles range from the Business Sedan, a Mercedes E-Class for three passengers and three bags, to the V-Class for up to seven passengers with ten bags and skis, and the Sprinter for groups. Child seats are supplied on request and skis are declared at booking. Invoices are available for companies, and return trips can be booked together. Any remaining question goes to +41 78 346 56 77, by phone or WhatsApp, 24 hours a day.
