A confirmation e-mail contains everything the driver will rely on. Two minutes spent checking it prevents most problems on the day.
The journey details
Check the date first: flights that land after midnight are a classic source of error. Then check the pickup point and the full destination address, including the chalet or building name.
The flight number
The flight number is what allows the driver to follow your arrival. Make sure it is the flight you are actually on, particularly after a schedule change by the airline.
Passengers, luggage and extras
The number of passengers, the bags and any child seats or ski equipment should match what you will really bring. If something has changed, say so before travelling rather than at the kerb.
Your contact number
Give a mobile number that works abroad and keep the phone switched on after landing.
Next step
Found something to correct? Contact us through the details in your e-mail, or see the frequently asked questions.
