Terms and conditions

This page is available in English and French. In case of discrepancy, the French version prevails.

Version of 12 November 2026.

1. Provider and scope

These terms and conditions apply to all bookings of private chauffeur transfers and chauffeur-driven vehicles at disposal made on airportstransfers.ch, by phone, WhatsApp or e-mail with Prestige limousine Sàrl (UID CHE-296.657.573), Rue de Genève 107, 1226 Thônex, e-mail contact@airportstransfers.ch, phone +41 78 346 56 77 ("AirportsTransfers.ch"). By booking, the client accepts these terms.

2. Booking and contract

In the booking form the client enters the pick-up point, destination, date and time, number of passengers, suitcases, skis or snowboards and child seats, and the flight number for an airport pick-up. The fixed price is shown before payment. The contract is concluded when the payment is accepted and the confirmation is sent by e-mail.

Online booking is possible up to 12 hours before pick-up. For more urgent requests, the client contacts AirportsTransfers.ch by phone or WhatsApp, subject to availability.

The client is responsible for the accuracy of the information given. The vehicle is chosen according to the declared passengers and luggage; if the actual luggage does not fit, AirportsTransfers.ch may offer a larger vehicle at the corresponding price.

3. Prices and payment

Prices are in Swiss francs (CHF), per vehicle and not per person. They include the chauffeur, the vehicle, fuel, tolls for the booked route, meet and greet with a name sign at the airport, flight tracking and waiting caused by a flight delay, and the luggage, skis and child seats declared when booking. The price shown does not change after payment for the booked journey.

Payment is made online when booking, by credit or debit card, Apple Pay or Google Pay, through the secure Stripe platform. AirportsTransfers.ch never has access to full card numbers. Nothing is paid to the chauffeur for the booked journey. An invoice is sent on request, in particular to companies.

Services requested on the day (extra stop, detour, change of address, extended waiting unrelated to a flight delay) may be charged extra; any surcharge is always announced before it is carried out.

4. Chauffeur by the hour

A vehicle with chauffeur at disposal is booked for a minimum of 3 hours. 25 km are included per booked hour; extra kilometres are charged at the rate shown when booking.

5. Pick-up, waiting and delays

At Geneva Airport, the chauffeur waits in the arrivals hall with a name sign. Clients arriving on the French side must say so when booking. The flight is tracked with the flight number given: if the flight is delayed, the chauffeur adapts at no extra cost.

If the client is held up for another reason (lost luggage, checks, etc.), they inform AirportsTransfers.ch as soon as possible by phone or WhatsApp. For other pick-ups (hotel, home, chalet, station), the client is ready at the agreed time and place.

If the client does not show up and cannot be reached, without having informed us, the journey is considered completed and is not refunded.

6. Changes and cancellation

Change requests (time, address, passengers, luggage) are made by phone, WhatsApp or e-mail, quoting the booking number. They are accepted subject to availability; a change of route or vehicle may change the price.

Cancellation is free of charge up to 48 hours before pick-up, for all journeys and vehicles except the Mercedes Sprinter minibus (72 hours). The amount paid is then refunded in full to the payment method used. After this deadline, the journey is not refunded. Details are on the Prices page.

7. Luggage, children and safety

Baby seats, child seats and boosters are provided free of charge on request, according to the children's ages given when booking, in line with Swiss and French rules. Seat belts are compulsory for all passengers. Smoking is not allowed in the vehicles.

Clients remain responsible for their personal belongings. AirportsTransfers.ch keeps items left in the vehicle and helps the client recover them. Significant damage or soiling caused to the vehicle by a passenger may be charged to the client.

8. Road conditions and force majeure

Journey times are estimates in normal traffic. In winter the vehicles have snow tyres; in case of snow, road closures, compulsory chains, accidents or any other circumstance beyond its control, AirportsTransfers.ch adapts the route and timing and informs the client. Passenger safety comes before speed.

For car-free resorts (for example Zermatt), the client is dropped at the nearest point accessible by car (Täsch for Zermatt). If a chalet cannot be reached by car, the chauffeur drops the client at the nearest point and helps with the luggage.

9. Liability

AirportsTransfers.ch carries out transport with care, with professional chauffeurs holding the required licences, and is liable for damage under Swiss law. To the extent permitted by law, it is not liable for delays or cancellations caused by force majeure or by the client, in particular a missed flight when the client chose a pick-up time that was too late despite our advice.

10. Personal data

The data needed for the booking is processed as described in our Privacy policy.

11. Governing law and jurisdiction

These terms are governed by Swiss law. The place of jurisdiction is Geneva, subject to mandatory jurisdictions for consumers. The legal notice is on the Legal notice page.